FAQ
We understand that long-term cooperation depends on reliable support beyond production. Our after-sales service system is designed to provide global buyers with confidence and peace of mind.
Q: What is your minimum order quantity (MOQ)?
MOQ varies depending on product type and customization level. For standard models, we offer flexible MOQs suitable for distributors and private label brands. Customized mold projects may require higher quantities.
Q: Can you provide OEM and private label services?
Yes. We support full OEM services including logo embossing, laser engraving, enamel color customization, packaging design, and exclusive mold development.
Q: What is the typical production lead time?
Production lead time generally ranges from 30–45 days depending on order volume, product type, and customization requirements.
Q: Do your products meet international food safety standards?
Yes. Our materials and surface treatments comply with international food-contact safety requirements for global markets.
Q: Can you develop new cookware designs based on our concept?
Absolutely. Our internal design team works closely with clients to develop new shapes, dimensions, and finishes tailored to specific market positioning.
Q: How do you ensure product quality consistency?
We implement strict raw material inspection, automated DISA casting control, enamel adhesion testing, thickness measurement, and final batch inspections to maintain stable quality.
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